We will only collect from you information that is necessary and relevant to the specific service or services that we are providing to you. We may request that you provide some or all of the following information:
Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law.
We might need to collect, hold, use or disclose your personal information in order to provide goods and services to you. Our main services include the sale and delivery of goods; providing information and responding to queries in relation to our goods and services; facilitating competitions and processing of warranties.
The means by which we collect your personal information will depend on the nature of the service that we are providing to you. We may collect your personal information:
A cookie is a small data file that websites may write to your local computer storage when you visit them. The only personal information a cookie can obtain is information supplied by the user. A cookie cannot read data from your hard disk or read cookie files created by other sites.
If you do not provide us with the personal information described above, some or all of the following may happen:
We may use and disclose your personal information for the purposes for which it was collected or for a related purpose such as:
We may disclose your personal information to:
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see details below), or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.
You may request access to any personal information we hold about you at any time by contacting us. Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example by mailing or emailing it to you). For most requests, your information will be provided free of charge, however we may charge a reasonable fee if your request requires a substantial effort on our part. We will not charge for simply making the request and will not charge for making any corrections to your personal information. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal. If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then we will also provide you with an opportunity to correct any of your personal information that we hold. If you require access to, or if you need to correct details of your personal information, please contact us.
We may disclose your personal information to our third party suppliers and service providers located overseas for some of the purposes listed above. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
If you are concerned with the way your personal information has been handled then you are entitled to make a complaint. If you would like to lodge a complaint, please provide details of the incident so that we can investigate it.
Our Privacy Officer will endeavour to resolve your complaint within a timely manner, and deal with your complaint as follows:
If we are unable to resolve your complaint, we will advise you to make further inquiries, or make a complaint directly with the Privacy Commissioner.
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner.